CAN I RETURN MY PURCHASE FOR EXCHANGE OR REFUND?

We want you to love your purchase, so if something is not right, please let us know. We will be happy to exchange the product for another size, color or a new style. And if you still cannot find what you are looking for we will give you a full refund. We are committed to finding you the right product to fit your needs.

THE FOLLOWING CONDITIONS MUST BE MET FOR EXCHANGES AND RETURNS:

Product must not show any evidence of wear, and the original tags must be attached. Items must be unwashed and unworn. Boot exchanges or returns may be made if the boots are in as-new condition, with unmarked soles. When trying on your new boots walk in clean, carpeted areas until you are sure that your boots fit correctly. Item must be returned within 10 days of receiving your order. There are no returns or exchanges on Final Sale Merchandise, online or in-stores. (Final Sale Items will be noted in web descriptions or on the tagged items in-store.)

EASY SHIPPING RETURNS AND EXCHANGES

We strongly recommend that you insure your package is prepaid when returning it through UPS or USPS so that you may take advantage of their shipment tracking system. We can only assist with lost or stolen shipments if a tracking number has been assigned.

RETURN SHIPPING IS EASIER THAN YOU THINK, JUST INCLUDE:

A copy of the packing slip, invoice, or a printed copy of your order inside the package, with exchange/return items marked. Request Return Authorization (RA#) Number for faster processing of your exchange or return of merchandise. To request your RA# please call Burns Customer Service at 1-800-453-1281 and talk to any of the sales representatives. Be sure to clearly list the RA# on the outside of your package. Please document the reason for exchange or return. Pack your shipment securely in original packaging if possible. Send the package to the store it was purchased from. All online purchase exchanges and returns must be sent to Burns Returns in Salina, Utah.

Burns Returns
RA#:
95 West Main (for UPS or FedEx)
P.O. Box 6 (for USPS)
Salina, UT 84654

Take your package to your nearest UPS or USPS drop off location. Please allow 2 - 4 weeks for the return to be processed. If you are to receive a credit on your credit card allow one to two billing cycles for the credit to appear on your statement. If there is a difference on the amount owed for exchanged merchandise your credit card will be charged or credited less the shipping when the replacement merchandise is shipped to you. You will receive an email confirmation or call when your order has been processed.

EASY IN-STORE RETURNS AND EXCHANGES

You may return your purchase to the store for exchange or refund. You must take a printed copy of the order or purchase receipt along with the merchandise. Any return without a receipt will be an in-store credit.

DEFECTIVE MERCHANDISE EXCHANGE OR REFUND

Merchandise that has failed due to manufacturer defect may be returned for exchange, upon availability, or for credit. Products that have failed as a result of abuse or normal wear and tear are not eligible for refund or exchange.

ADDITIONAL INFORMATION

For additional information or questions regarding your order please contact our customer service: Email: info@burnssaddlery.com
Or call during regular business hours: Burns Customer Service 800-453-1281
Monday through Saturday from 9 a.m. to 6 p.m. Mountain Standard Time.
Customer Service is closed on the following holidays:
Independence Day, Thanksgiving Day, Christmas Day, and New Year’s Day.

Please Note:
Burns is not responsible for packages lost, stolen, or damaged during shipment. Please insure and track your shipment.
Burns does not accept C.O.D. packages.
Merchandise that has been monogrammed, modified, or customized upon customer request is not eligible for refund or exchange.
If for some reason you have received a product in error Burns will cover return shipping.